Returns & Exchanges

Returns & Refunds

We want you to feel completely confident in your purchase. If your order isn’t quite right, you may return your items within 30 days of shipment for a refund.

To ensure your return can be accepted, items must be returned:

  • Unworn, unused and in their original condition.
  • Unaltered and free from any signs of wear.
  • With all original tags and labels securely attached.
  • In their original packaging, where applicable.

Provided your return is dispatched to us within 30 days and valid tracking information is available, your return will be eligible for a refund.

EU Customers — Right of Withdrawal

If you are an EU customer, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

Our Returns Process

We have designed our returns process to be as simple and seamless as possible.

1. Prepare your return
Ensure the item(s) you wish to return are unworn, unused and in their original condition, with all original tags attached and packaging included where applicable.

2. Send your return to our UK warehouse
Securely package your item and arrange delivery to our UK returns address below. You may use the postal or courier service of your choice.

3. Retain your tracking information
We strongly recommend using a fully tracked delivery service and retaining your proof of postage until your return has been received and your refund has been confirmed.

4. Return processing
Once your parcel has arrived at our warehouse, your return will be carefully inspected and processed within 14 working days.

Once your return has been approved, your refund will be issued to your original payment method. Please allow additional time for the funds to appear, depending on your payment provider.

Return Charges

To maintain a straightforward and transparent returns service, the following charges apply:

UK Returns
A return / re-stocking charge of £5 per parcel will be deducted from your refund.

International Returns
For returns originating outside the UK, the cost of return postage is the responsibility of the customer.

Original Delivery Charges
Original shipping charges are non-refundable when an order is returned.

Self-Arranged Returns
If you arrange your own return postage, we recommend using a secure, fully tracked delivery service. We cannot accept responsibility for parcels that are lost or damaged while being returned to us.

Our UK Returns Address

Please send all returns to:

RAW10
Unit 2
Pegasus Court
North Lane
Aldershot
GU12 4QP
England


Please retain your proof of postage and tracking information until your return has been confirmed as received and processed.

A Considered Returns Experience

Every return is handled with care by our team. We appreciate your attention to the above guidelines, allowing us to maintain the quality and service standards you expect from us.